Frequently Asked Questions

Is there a cost to use the Wonder App?

The Wonder App is free to download in the App Store and Google Play Store.

Do I need special hardware to use the Wonder App?

No special hardware is required. The Wonder App works on any smartphone or tablet and is available on both the Apple App Store and Google Play. It’s designed to be used right from a sales associate’s back pocket. You can also access the app through a web browser on any laptop or desktop computer.

Is Wonder App customizable for our store or brand?

Absolutely! Brands and Retailers can customize lessons, visuals, and training flows that tailor to your products and store experience.

Does the Wonder App provide real-time product training updates?

Yes! The Wonder App lets brands instantly publish new product training lessons, keeping retail sales associates informed in real time. No meetings, no printed materials. Just fast, up-to-date training delivered directly to the sales floor.

Who earns rewards or incentives for using Wonder App?

Retail sales associates can earn real-time rewards, SPIFs, and incentives by completing training lessons and engaging in challenges in the Wonder App. It’s designed to motivate performance and reinforce product knowledge on the sales floor.

How long does a training session take in the Wonder App?

Most Wonder App training lessons take less than 2 minutes to complete. They’re designed to be quick, focused, and easy to fit into a busy retail shift without taking them off the sales floor. This is why we call them “Microlearning” modules.

How fast can my team start using the Wonder App?

Most teams get up and running in just a day or two. It’s available in the App Store, Google Play Store, and via web browser. You can easily upload existing video content, create custom quizzes, and assign points in minutes.

How do I buy points in the Wonder App?

Retailers, sales reps, and brands can purchase Wonder App points anytime directly through the app. Points are priced at $0.01 each, and your current balance and transaction history can be viewed in the in-app wallet.

Can I track employee progress and performance in the Wonder App?

Yes! The Wonder App includes manager dashboards that track employee engagement, training completion, and performance metrics. You’ll see who’s excelling, who needs support, and where to focus coaching efforts.

Brands and reps can also access real-time insights into how their training content is performing. They can see which stores are engaging, which products are top-of-mind, and how sales associates are interacting with lessons. This helps improve the training content and drive better in-store results.

How does the Wonder App help train new hires quickly?

The Wonder App delivers bite-sized, on-demand training that new hires can start immediately. No waiting for group sessions or printed manuals. It helps retailers provide consistent training from day one.

Can I use the Wonder App at multiple store locations?

Yes! The Wonder App is designed for multi-location retailers. You can manage training content centrally while tracking progress and performance for each sales associate at every store.

Is the Wonder App a Learning Management System (LMS)?

The Wonder App goes beyond a traditional LMS. While it delivers microlearning lessons and tracks associate performance, it’s built as a mobile-first sales acceleration platform. Wonder also offers real-time incentives, gamified challenges to motivate retail teams from their phones or tablets.

See Wonder in Action

Book your walkthrough to see how Wonder helps brands and retailers build smarter sales teams with less overhead.

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